Frequently Asked Questions
What is NewFrame?
NewFrame is an online application that enhances healthcare provider's care of patients with chronic pain. The application grants PTs a centralized location to message patients, send resources, track patient health data, and provide learning materials to save time in the clinic.
How does NewFrame help those with Chronic pain?
NewFrameYour pain system includes various parts of your brain and body that work together to protect your body from potential harm by producing pain. Many people with chronic pain tend to have an overactive pain system, where pain stays for longer than it should, and things that wouldn't normally cause pain now begin to do so.
You can think of an overactive pain system functioning like an extra sensitive alarm system where even the slightest thing may set it off, causing real physical pain.
In order to retrain your pain system for recovery, it’s critical to work on calming your pain system by making habit change within the 5 domains: sleep, movement, cognitive, social, and diet. Check out our deep dives and our blog to learn more about the pain system and how it affects different conditions.
What does using NewFrame look like?
When you sign up for NewFrame, you'll gain access to interactive online modules accessible on your desktop, tablet, or mobile phone dedicated to improving these five domains.
Each domain contains videos, interactive surveys, activities, quizzes, and evidence-based reading content. You can learn and engage with each section at your own pace and from the safety and comfort of your own home.
NewFrame's goal is to help you take easy and effective action for your pain. To do this, we have various methods, tips, and checkpoints to help implement new inclusive and accessible habits and behaviors into your day-to-day life.
I've tried natural and home remedies and treatments for my pain, but nothing has seemed to work. How is NewFrame different?
Most activities that doctors, friends, and family suggest are not created for those with pain. For example, yoga, meditation, nutrition, sleep, or exercise can be great for conditions like lower back pain, fibromyalgia, and arthritis. But, unfortunately, programs for these often fail to truly meet you where you're at, leaving you frustrated and without relief.
For example, pain can make sleeping nearly impossible and movement unbearable. When you're hurting, the stress from pain can feel overwhelming. Eating a healthy diet may be unimaginable, and it's hard to enjoy the things that bring you joy in life.
We understand this with NewFrame, and we promise educational information, habits, and skills to help you get started, even if you're starting from scratch at a low point.
What kind of pain relief can I expect to experience after using NewFrame?
Using NewFrame, you will come away with a deeper sense of clarity on why you hurt and what you can do about it. After working through NewFrame, you’ll begin to develop easy-to-follow habits that, with time, will provide you the environment for healing, relief, and the ability to reclaim your life from pain.
If you look to become knowledgeable, confident, and actionable over your pain, NewFrame is right for you.
Why was NewFrame created?
As co-founder physical therapists, we've spent years working with patients in chronic pain. During our time helping patients, we came to several realizations.
First and foremost, the current medical system often lacks the time, attention, and resources that people in chronic pain genuinely require. As a result, many patients in pain often come away feeling doubted, dismissed, and discarded by the medical system. We believe that you need more when it comes to your pain.
Second, many interventions promised by medical providers focus on what they can do for your pain. Some of these passive treatments, surgeries, and medications can work tremendously and are truly necessary for chronic pain treatment. However, we genuinely believe that you need to have actionable skills, habits, and techniques to take control of your pain in addition to your care team.
Finally, there is a wealth of new research surrounding the science of pain and how to improve it. Unfortunately, many healthcare providers have yet to adopt many of these more modern views of pain science and the pain system. NewFrame is a way to deliver up-to-date, educational information about pain to provide understanding, clarity, and hope in your situation.
Am I the right person to see improvement from NewFrame?
We designed NewFrame for anyone interested in learning more about how pain works and for those dedicated to making habit changes in their life. Although the health behaviors in NewFrame can truly improve anyone's health, the program is geared towards chronic pain conditions, such as fibromyalgia, rheumatoid arthritis, lower back pain, and neck pain.
If you're not sure if NewFrame is right for you, ask yourself these two questions... Are you the type of person that's interested in improving your overall health through habit and lifestyle change? Second, does the idea of finding more ways to improve your body than just medication and surgery appeal to you?
If both of these answers are yes, then NewFrame can help you towards your health and wellness goals.
Will I see fast results? How much content am I actually getting with NewFrame?
Most activities that doctors, friends, and family suggest are not created for those with pain. For example, yoga, meditation, nutrition, sleep, or exercise can be great for conditions like lower back pain, fibromyalgia, and arthritis. But, unfortunately, programs for these often fail to truly meet you where you're at, leaving you frustrated and without relief.
For example, pain can make sleeping nearly impossible and movement unbearable. When you're hurting, the stress from pain can feel overwhelming. Eating a healthy diet may be unimaginable, and it's hard to enjoy the things that bring you joy in life.
We understand this with NewFrame, and we promise educational information, habits, and skills to help you get started, even if you're starting from scratch at a low point.
Can I still take my pain medication or see my doctor/PT/healthcare team while using NewFrame?
Absolutely. NewFrame is not a specific medical intervention and does not take the place of any medical intervention, such as seeing your doctor, engaging in rehab, or taking any prescribed medications.
In fact, we believe the educational content within NewFrame is even more successful when used alongside your medical team. Even better, NewFrame can bolster your confidence and independence within the medical system, allowing you to get the most out of your current medical care.
Is NewFrame saying my pain is all in my head?
We understand this - Your chronic pain is not imaginary, and you shouldn't let anyone convince you otherwise. In fact, one of the number one frustrations of having chronic pain is the experience of being doubted, dismissed, and discarded by society.
When it comes to pain, we have learned from science and research that pain is a complex phenomenon that involves the nervous system, including the brain. You can think of pain acting similarly to other sensations, such as eyesight, hearing, or feeling. You don't just "makeup" or "imagine" your vision!
Because of our increased scientific understanding of pain, we can use various skills and techniques within NewFrame to improve your pain system.
What do I need to access NewFrame and follow the program?
You can access NewFrame on any desktop, laptop, tablet, or mobile device with internet access. That is the only requirement needed!
I've had pain for years. I'm not sure anything will ever change that...
Research studies and our own experience have demonstrated the pain system's ability to change, regardless of your age or condition. Yet, most people with chronic pain often do not have the resources, skills, habits, and team to put themselves in an actual situation to succeed.
Think of it this way, if your pain system is overactive, then no matter where your pain may be coming from, you're always hiking uphill!
With NewFrame, we help you take your first steps in the right direction.
What background do the creators of NewFrame have?
Wes and Tyler have a background as licensed physical therapists specializing in orthopedic care, cognitive and behaviorally-informed interventions, and have significant experience helping patients with chronic pain.
How do I claim my money-back guarantee? What if it doesn’t work for me?
If NewFrame doesn’t help you out within 30 days, simply email us at tylerwes@newframeyourpain.com, and we will facilitate a full refund with no hassle.
Suffering from chronic pain is expensive and limits my financial capabilities. What if I can’t afford NewFrame?
We don’t want money to be the reason you aren’t able to improve your life. However, if you are genuinely struggling financially, please tell us your story at tylerwes@newframeyourpain.com. We are happy to try and work with you and your situation to promote inclusion and access to pain relief.
Where will my money go?
All money we collect from NewFrame goes towards improving the program and creating a sustainable business. Furthermore, we dream of transforming NewFrame into a mobile application accessible to millions worldwide with chronic pain. As clinicians without developer skills or experience, we will need to raise money to make this dream come true.
